Why Scoring your Tenant Satisfaction is Essential for Improving Services

Last Updated: Friday, October 26, 2018 by Johnathan Briggs

Traditional surveying methods in RSLs allow only for basic analysis of the feedback information gathered, and so only basic decisions can be made from that information. 

In this video you'll learn how to score your feedback to allow you to use it as a key performance indicator and benchmark against previous performance. You'll find out to use your housing survey data in new ways to trend the information over time and help you to make better decisions about your housing association and tenants.


To find out more, call us on 0141 810 2597 for a conversation about tenant feedback and surveying methods in your Housing Association.